Return Policy

ChessCentral's easy returns. You are welcome to return an item within 30 days of date of purchase, no questions asked. Please contact customer support through our Contact Us form for shipping instructions.

Please note the following:

Returned items must be received at the ChessCentral's warehouse in resalable condition with all boxes, parts, instruction booklets and manuals. Items that are shop worn or used are not returnable. You will not be reimbursed for any shipping or handling charges. If ChessCentral shipped the item(s) to you at no cost (Free Shipping) and you return that item(s) for a refund, the original shipping costs incurred by ChessCentral will be deducted from your return amount.

We will cover the cost of the return shipping only when we send the same item as a replacement for a defective product. Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to sender. ChessCentral reserves the right to charge up to a 25% restocking fee if needed.

Canceled orders before shipping with receive a refund less 10% restocking fee.

Computer Software and Videos that are distributed on Physical Media (eg. DVDs) can only be returned or exchanged if the product is in its original, shrinkwrapped packaging and has not been installed or used in any way. Once you open the packaging of a Computer Software or DVD title, it can only be exchanged for the same title if the original media is defective. There are NO exceptions to this rule. All Downloads are non-returnable.

ChessCentral will process your refund as soon as possible, but please allow up to 6 weeks to process your refund once it has been received. We cannot be responsible for delays caused by the mail or by your credit card company. We will refund you in the same manner in which you paid - by credit card or by check. If you have not received your refund after 6 weeks, please contact us at: eemail@chesscentral.com.

Thank you for shopping ChessCentral!

Best,

Sid Pickard
ChessCentral.com

What People Say About Us

Cindy Rlnj

★★★★★

Customer Service Beyond Expectation

First of all, the chess set is beautiful. I gave it to my son two Christmases ago and he plays it constantly. He is very proud of it. So...when our dog captured the pawn and chewed it, my son was bummed. I contacted Chess Central and they said that they would work on it. I totally forgot about it and figured I'd never hear back. Today, guess what arrived in the mail? The black pawn! My son actually did a little jig. Thank you, ChessCentral.

Robert G.

★★★★★

This is by far the most impressive chess set I've ever seen!!

Now you have to know up front when buying online I generally look at the three star and lower reviews, so I ordered this set with a lot of skepticism, just sure something was going to be FUBAR,...... Boy was I wrong!! I got the set and carefully un-packed it and was just amazed. It is PERFECT!! Seems that all the every flaw that had been complained about in the three star and less reviews had been addressed by the manufacturer!! So being eager to show it off and being a good ole boy, I invite my buddies over and we all set out on the porch {now that the weather is finally getting nice out} and play from noon until sunset. I enjoy all the compliments this beautiful the set gets, and everyone loves to play on it!!

H. Loomis

★★★★★

I've shopped at ChessCentral three times now, and twice I've had questions about a particular product. I don't know much about chess software. Anyway, I was shocked to receive detailed answers later that same day! I mean, who does that? Shipping was fast and well packaged. All in all, a great chess website.